Chosen By God
The Great Black Pharaohs of the 25th Dynasty!

Return Policy

You may return new, unopened items sold by Reel Image, Inc. within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Please contact Reel Image, Inc. at phone number 866-374-8717 or at email Info@reelimage.org, we will guide you through the process, and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of the return shipper receiving your package. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Not Returnable

Reel Image, Inc. does not accept returns of items purchased from sellers other than Reel Image, Inc.

Calculating Your Refund

The following conditions and exceptions apply:

Partial refunds/Restocking Fees

  • Any DVD or figurine set that has been opened (taken out of its plastic wrap): 50% of item's price.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
  • Re-stocking fees are $.25 per item and $1.99 per carton.

If you return an item using the return label provided by Reel Image, Inc., and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, which would include a return label from Reel Image, you will pay the cost charged by the carrier selected.

  USPS UPS

Receiving a Refund

We will process a refund request to your bank after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of submitting your package to the return shipper.

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not hear or are notified about the return, or if the refund does not reach you within 4 weeks from the day you sent us your return, please email us at Info@reelimage.org for assistance.

How Refunds are Issued

If you paid by ... Your refund will go to ... ... after your return is processed
Credit card Credit card carrier 3-5 business days
Bank account Bank account Up to 10 business days

Exchanges

If you received a faulty item and need to exchange it for the same item, contact Reel Image, Inc. at 866-374-8717, or email at Info@reelimage.org, to request a replacement. If you would like to exchange an item for a different one, please return the original item by contacting us and obtaining a shipping label (you will be refunded your original purchase price once we receive the item), and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our physical Returns Center.

In-Store Returns

Items purchased from Reel Image, Inc. cannot be returned to a physical store (such as Target or Walmart stores).

Using our Return Mailing Label

The return mailing labels obtained from Reel Image, Inc. are valid only for returns shipped within the continental United States.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost and restocking fee, $.25 per item, and $1.99 per carton, of an undamaged item will be deducted from your refund.

For all International and Multiple orders please contact us at either info@reelimage.org or call 323-665-3092!

 

 

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Interviewees

  • Sister Corita Burnham, RSM
    – St. John's Medical Center, Oxnard, CA
  • Pastor Bob Chiles,
    - Missionary
  • Carl E. Dickerson, Chairman
    – Reel Image, Inc.
  • Dennis C. Dickerson, PhD, DD
    – Vanderbilt University, Past Chairman of the American Bible Society
  • Constance Hilliard, PhD,
    - University of North Texas
  • Clarence Jones, Esq.
    – Scholar in Residence, Stanford University
  • Timothy Kendall, PhD,
    - Northeastern University
  • Pastor Steven E. Patterson,
    - Missionary
  • Lamont Roberts,
    - Author, Filmmaker
  • Father Calin Tamiian, MA, BCC
    – St. John's Medical Center, Oxnard, CA
  • Stewart Tyson-Smith, PhD
    – University of California Santa Barbara
  • Rev James H. Warden,
    - Author: "Blacks in the Bible"
  • Bruce Williams, PhD
    – Oriental Institute, University of Chicago

* Please note that the terms Kush or Cush, Nubia and Ethiopia refer to the same region of Africa that was inhabited by people who were black.